['Privacy Policy\n\nAt Cornwall Veterinary Specialists, we are committed to protecting the privacy and security of the personal information you provide when using our online platform. We recognize the importance of safeguarding your data and fully comply with the General Data Protection Regulation (GDPR) and other applicable privacy laws.\n\n1. Information We Collect \nWhen you use our service, we may collect the following types of personal information: \n- Contact details such as your name, address, telephone number, and email address \n- Information about your pets, including medical history and treatment details \n- Payment information and billing details \n- Communication records and correspondence with our team \n- Usage data related to your interactions with our online platform \n\n2. How We Use Your Information \nPersonal data collected is used to: \n- Provide veterinary services and support tailored to your pet’s health needs \n- Manage and process appointments, medical records, and treatment plans \n- Communicate information related to your pet’s care, including test results and follow-up instructions \n- Comply with legal and regulatory requirements \n- Improve and customize our services and online platform \n\n3. Legal Basis for Processing \nWe process your data based on: \n- Consent you have provided for specific purposes \n- The necessity of processing to perform veterinary services contracted with you \n- Compliance with legal obligations relevant to animal healthcare \n- Legitimate interests such as service enhancement and fraud prevention \n\n4. Data Sharing and Disclosure \nWe will not sell or rent your personal information. However, we may share information with: \n- Veterinary specialists and laboratories involved in diagnostic testing or treatment \n- Service providers who assist us in operating our online platform and services, under strict confidentiality agreements \n- Regulatory authorities when required by law or to protect public health and safety \n\n5. Data Storage and Security \nYour personal data is stored securely at our facilities located at 47 Falstone Road, Suite 3B, Exeter, Devon, EX4 6PB, United Kingdom. We implement appropriate technical and organizational measures to protect your data against unauthorized access, alteration, disclosure, or destruction.\n\n6. Data Retention \nWe retain your personal data only for as long as necessary to provide our services and comply with legal obligations. After this period, data will be securely deleted or anonymized.\n\n7. Your Rights \nUnder GDPR, you have the right to: \n- Access your personal data held by us \n- Request correction of inaccurate data \n- Request erasure of data in certain circumstances \n- Restrict or object to processing of your data \n- Data portability, where applicable \n- Withdraw consent at any time without affecting the lawfulness of prior processing \n\nTo exercise these rights or for any privacy-related inquiries, please contact us by mail at our physical address listed above.\n\n8. Use of Cookies and Tracking \nOur online platform may use cookies and similar technologies to enhance your browsing experience and analyze usage patterns. You can manage your cookie preferences through your web browser settings.\n\n9. Third-Party Links \nOur service may include links to third-party websites for your convenience. Cornwall Veterinary Specialists is not responsible for the privacy practices of these external sites.\n\n10. Changes to This Privacy Policy \nWe may update this policy from time to time. Any changes will be posted on this page with the updated date. We encourage you to review this policy periodically.\n\nBy using our online platform or engaging our veterinary services, you acknowledge and agree to the terms outlined in this privacy policy.\n\nCornwall Veterinary Specialists \n47 Falstone Road, Suite 3B \nExeter, Devon EX4 6PB \nUnited Kingdom \nPhone: +44 1392 677 345', 0.0012836000000000002, 'gpt-4.1-mini']